There was an interesting story on NBC Nightly News tonight about some companies who have decided to end outsourcing practices and have started to hire people here in the U.S. again. Even though these outsourcing deals were saving them money, customer complaints influenced them to bring their customer service and support business back home again.
As [...]

I’ve certainly had my share of trouble with telemarketers since the unfortunate circumstance that resulted in my mortgage being sold to CitiMortgage. CitiBank and their who-knows-how-many parent companies and child companies and nephew companies has been on my list of companies to avoid doing business with for a long time and these latest shenanigans only [...]

Why do they always call when I am relaxing in my chair watching TV? Fortunately, our Dish Network DVR is connected to the telephone line and it displays the Caller ID info right on our TV screen. The number was one I did not recognize and that usually means trouble.
The Caller ID data included the [...]

This is the kind of news you don’t hear about all that often. Today, Dish Network announced that they are freezing prices until 2009 for some of their most popular programming packages, include DishDVR Advantage packages.
I make no secret of the fact that I am a huge Dish Network fan and have been for many [...]