Category: Customer Service

Sneaky, Slimy Credit Card Company Tricks

12 October, 2008 (11:55) | Customer Service, Dirty Tricks | No comments

Have you read any of the fine print on the back of your credit card statements lately? If not, you might want to take a good look at one of them. And it would probably not be a bad idea to give it a look every time you get a statement in case they make [...]

Some Companies Reverse Outsourcing Mistakes

28 January, 2008 (21:48) | Customer Service | No comments

There was an interesting story on NBC Nightly News tonight about some companies who have decided to end outsourcing practices and have started to hire people here in the U.S. again. Even though these outsourcing deals were saving them money, customer complaints influenced them to bring their customer service and support business back home again.
As [...]