It Definitely Pays To Shop Around, Part 3
Well, it’s been about three years since I dropped OneBeacon auto insurance and signed on with MetLife for a substantial savings. It was a great deal at the time and saved us a nice chunk of change.
A year or so ago, when my youngest son got his license and his own car, I finally let all those Progressive and Geico commercials get to me and I decided to call around to see if I could get an even better deal on insurance than I was getting from MetLife.
Although I cannot remember exactly which companies I called for a quote at the time, I called at least four different companies that offer auto insurance here in New Hampshire and none of them could even come close to the MetLife price. I was a bit disappointed, but at the same time, felt as though I was probably getting the best deal available.
As renewal time rolled around again this year, I got the usual packet of policy information and first bill from MetLife and noticed a substantial increase in my auto premium for the coming year.
The increase was likely due, for the most part, to the addition of my youngest son to the policy. I expected it to go up, but not quite as dramatically as it did. In fact, it shot up to around $2100, which was close to the amount I had been paying OneBeacon three years ago, and was the factor that prompted me to drop them in favor of MetLife.
I did not recall the exact figure I got for the yearly premium I was quoted when I added my youngest son to the policy, but the number I was staring at for the coming year was a bit of a shocker.
Well, the good news on the auto insurance front is that my oldest son has just moved out and is living on his own now. That meant I could remove him from my MetLife policy and save about $760 a year, which should have dropped the premium down to around $1340. A lot better than $2100!
So I got on the phone with MetLife and told him I wanted to remove my oldest son and his car from the policy, since he had moved out on his own. I thought this would be a simple matter, but not so.
Just to set the scene a bit here, the gentleman I talked to at MetLife was polite and professional and had a Hispanic accent. I also noticed that the telephone connection had that quality (or lack of!) that I so often notice when I end up connected to an overseas call center. But, figuring we have plenty of folks right here in the U.S. that have come from Latin American countries, I figured that perhaps it was just a bad connection and he was located in some MetLife call center here in the U.S.
He began the process of removing my son from our policy and then he spoke the words that ground the process to an abrupt halt. He told me that I would have to send them ‘proof’ that my son has moved out. Something like a utility bill with his name and new address shown on it.
As it stands now, my son is simply renting a room in a nearby city and does not get any kind of utility bills or otherwise with his name on them. But I was in no mood to explain that to the fellow on the phone.
What irked me was that this policy is something we are paying for, it’s not like MetLife is doing us a big favor by insuring us. I should also note that we had our homeowners insurance through MetLife as well, since that usually results in further savings.
As I was saying, this is something we are paying for. This is a service we have purchased from MetLife. and if I tell them I want to cancel a portion of that service (in this case, my oldest son’s coverage) they should simply do it. Instead they want us to jump through hoops and send them ‘proof’ that he has moved out ‘ which, under the circumstances, is not a simple matter.
At that point I indicated to the fellow on the phone that perhaps it was time for me to start calling other companies for a quote because I did not think it was reasonable for me to have to provide ‘proof’ to cancel a service we were paying them for.
His response, as expected, was to stick with the corporate script and reiterate that proof was required before my son could be taken off the policy. I told him I would be checking with other companies for a quote and would get back to them and then hung up.
At that point I started to think about which companies I would call. I remembered I had called Geico before and discovered that all their bragging about saving money on car insurance sure didn’t result in a saving for my family when compared to MetLife. I believe I had also talked to Progressive and Travelers and perhaps a couple more and none of them could beat or even match MetLife at the time.
I did not recall talking to Amica, however, and decided to give them a call to see what they could do. If you have any interest in how that turned out, check out my next post.