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Archive for the tag "Customer Service"

Attack of the Robo-Operators

I guess I’m not the only one that is fed up with the proliferation of these automated phone-answering systems that just about every big company is now employing. “Press 1 for billing,” “Press 2 for customer service,” “Press 3 for technical support.” You know what I’m talking about. One of the biggest problems I have […]

Just In From Delta Airlines: We Really Don’t Care!

They say flying is no fun anymore. You have to pay extra for the food now and even for your luggage on some airlines. I am not sure if Delta Airlines is one of them, but one thing I do know is that their idea of customer service sure has taken a dive. I talked […]