As incompetent as 1&1’s technical support department was, their billing department proved that they are just as bad. I had read horror stories about 1&1 billing and had a feeling that freeing myself from their clutches might not be easy. One might suspect that 1&1 employees are all encouraged to strive to be the worst [...]

As you may recall from our first episode, I was trying to convince the “technical support” team at 1&1 Internet that one of their servers had a problem. They were quick to blame me, since it was a PHP script that was failing and they did not support user scripts. My third call to 1&1 [...]

This post has been a long time coming. I was a customer of 1&1 web hosting since 2004. The reason I remained with them for so long was that I did not require much in the way of technical support and I had quite a few domains hosted with them. It just seemed like too [...]